Shipping Information.
Most orders ship out within 2 business days from the time the order is placed.
We ship all items via USPS. Once your order is shipped, you will receive an automated tracking number (keep an eye on your junk/spam folder) to the email provided.
If you are in the state of Georgia or region, you will typically receive your item within one day during regular shipping windows. Orders made during holiday shipping windows will take an extra day or two. Beyond that, most orders are received within 2-3 business days.
We do our best to get your order and items packaged and sent out to you quickly!
We are unable to assume responsibility for packages labeled as Delivered.
After a parcel has been delivered, there is rarely any additional information accessible to us as the sender. Feel free to reach out to us via email and we will make every effort to assist you, although we are reviewing the same details and tracking that we have already provided to you. Your best option is to contact USPS directly using the given tracking number. They will be able to provide you with more information.
Sometimes, we may notice that an order is labeled as “Delivered” but arrives a few days later. This can occur when the post office mistakenly marks it as delivered in their system, even though it is still in transit.
In the case of mail that is 100% lost, keep in mind that USPS Priority Mail automatically includes insurance up to $50. Visit USPS File a Claim (for Insured Packages) or USPS Missing Mail Report (for uninsured/First Class).
Lost or Stolen Package.
If after talking to USPS and your package still has not shown up within 7 business days of shipping, we will work with you to find a solution. As a small business we simply can’t immediately replace every package that gets stolen or delayed during the shipping process. This is why we ask for a 7 day window to ensure that your package doesn’t show up later via the post office, or with a neighbor who accidentally received it, or any other scenario. We’ve been doing this for 5 years and 99.7% of the time when a package hasn’t shown up, there is a delay, or an issue as described above, the package shows up within the next couple of days. Our goal is to get you taken care of and the items you ordered into your hands but as a small business we ask for the courtesy of a few days to let USPS sort things out on their end before we start exploring replacement options.